Overview

Travel Nepal pty Ltd values and respects the privacy of the people we deal with. We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.

What is Personal Information?

“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.

What Personal Information Do We Collect?

• Name
• Mailing or street address
• Date of birth
• Email address
• Phone number
• Travel Documents

Under certain circumstances, Travel Nepal pty Ltd may need to collect sensitive information about you, such as health or ethnic background, with your consent.

How Do We Collect Your Personal Information?

• Direct interaction over the phone
• In-person meetings
• Online interactions
• Surveys or questionnaires
• Event participation
• Mailing list subscriptions
• Employment applications
• From third-party sources or publicly available information

How Do We Use Your Personal Information?

• Provide requested information or services.
• Enhance and personalize experiences.
• Improve service quality.
• Administrative tasks.
• Marketing and research.

Disclosure of Personal Information to Third Parties

• Service providers
• Marketing partners
• Professional advisors

How Do We Protect Your Personal Information?

Travel Nepal pty Ltd will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by having robust physical security of premises and databases, restricting access to authorized personnel, and implementing technological measures like anti-virus software and firewalls.

Online Activity

Cookies: Our website uses cookies to recognize when your device has visited our website before. You can disable cookies, but website functionality may be affected.

Website Analytics: We use analytics to help us understand visitor traffic. This data is mostly anonymous, but in certain circumstances, it may be connected to you.

Direct Marketing: If you consented to receive marketing communications, we may send you information about our services, events, and opportunities. You can opt out at any time.

Retention of Personal Information

Travel Nepal pty Ltd will not keep your personal information longer than necessary, typically for the duration of your relationship with us. Compliance with legal requirements will determine the retention period.

How to Access and Correct Your Personal Information

Requests for access or correction of personal information can be made to Travel Nepal pty Ltd. We'll usually respond within seven business days.

Inquiries and Complaints

For complaints about how we handle your personal information, please contact AnantaKarki at AnantaKarkiananta@travelnepal.com.au. Proof of identity and details of the request will be required before we can process the complaint. If unresolved, contact the Office of Australian Information Commissioner.

How to Contact Us

Email: ananta@travelnepal.com.au
Phone: +61 0432 678 258
Address: 43 Langer CCT, North Lakes, QLD 4509, Australia.